Shipping Policy
Welcome to V² Design Co., where creativity knows no bounds and neither does our commitment to delivering your chosen art seamlessly to your doorstep. We are excited to offer free shipping to all our customers in the United States, Canada, and Australia, ensuring that your new art arrives safely and without extra charges.
Production and Shipping Locations
Our global reach is powered by our production facilities located in the United States, Canada, and Australia. This strategic placement allows us to fulfill orders locally, minimizing delivery times and ensuring that your order is produced and shipped from a location nearest to you.
Free Shipping – Without Hidden Costs
Yes, you read that right! We offer free shipping to the United States, Canada, and Australia. Our goal is to make stunning art accessible to everyone, everywhere, without the worry of additional shipping costs.
Customs and Duty Fees
While we strive to minimize the likelihood of customs or duty fees by fulfilling orders locally within the USA, Canada, and Australia, we cannot guarantee complete avoidance of these charges. Customers are responsible for any customs, duties, or taxes that may be imposed.
Production & Delivery Times
Each piece of art is specially crafted upon order. Our production and dispatch timeline is 2-7 business days, ensuring that every detail is perfect. Once dispatched, please allow an additional 2-6 days for delivery. Postal times can vary, especially during high demand periods, festive seasons, or adverse weather conditions, but rest assured, we do everything to get your art to you as quickly as possible.
Shipping times vary depending on your location:
- USA, Canada, and Australia: 2-6 business days
Additional Notes:
- Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States may take an additional 7-12 business days.
For your peace of mind, tracking is included with all shipments.
Packaging and Handling
We take great care in packaging your art to ensure it arrives in perfect condition. Each piece is carefully packed with protective materials to prevent damage during transit.
Tracking Your Order
Peace of mind is part of the package. Once your order is dispatched, we’ll send you tracking information so you can follow your art’s journey to your doorstep.
Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact us immediately. For damaged items, provide clear photos of the damage. We will offer a free replacement or refund for valid claims.
Delivered but Not Received
If tracking shows that your package has been delivered but you have not received it, please check with your household members and neighbors. If the package is still missing, we recommend contacting your local postal service for further information.
Please note: If tracking indicates that the package was delivered, V² Design Co. is not responsible for replacements or refunds in cases where the package may have been stolen or misplaced after delivery.
Holiday and Peak Season Delays
During holiday seasons and peak times, delivery may take longer than usual. We recommend placing orders early to ensure timely delivery.
Local Postal Service Delays
Please be aware that delays in your local postal service can occur due to various factors such as high demand periods, public holidays, adverse weather conditions, or other unforeseen events. V² Design Co. is not responsible for delays caused by your local postal service.
Address Accuracy
Please ensure that your shipping address is complete and accurate when placing an order. V² Design Co. is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Here to Help
Questions? Need assistance with your order? We’re here for you. Click here to submit a form, and our qualified team will get back to you within 24 hours. Your satisfaction and happiness with your new art piece are our top priorities.
Thank you for choosing V² Design Co. We’re thrilled to be part of your journey in enriching your space with our art.