Privacy Policy

Last updated: Jan 26, 2024

Welcome to V² Design Co. (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or place an order with us.

Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, including:

  • Name
  • Postal address
  • Phone number
  • Email address

We also use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order
  • Provide customer support
  • Comply with legal obligations
  • Send you promotional information and updates with your consent

Legal Bases for Processing (GDPR)

We process your personal information based on the following legal bases:

  • Your consent
  • The performance of a contract
  • Compliance with legal obligations
  • Our legitimate interests

Information Sharing with Third Parties

We share your personal information with our print production company, which operates fulfillment centers in various countries. This company is bound by confidentiality agreements and is permitted to use your personal information solely for the purpose of fulfilling your order and providing shipping and tracking information.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information
  • Object to our processing of your information

To exercise these rights, please contact us directly through our website.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

International Transfers

As we operate globally, your information may be transferred to and stored on servers located outside your country of residence. By using our services, you consent to such transfer and processing of your data.

Customs and Import Duties

While we strive to minimize customs or duty fees by fulfilling orders locally, we cannot guarantee complete avoidance of such charges. Customers are responsible for any customs, duties, or taxes that may be imposed.

Order Processing and Cancellation

All orders are made on-demand and will be sent to production if not cancelled within 24 hours of the order being placed. After this 24-hour window, cancellations are not possible as the production process will have begun.

Refund, Return & Exchange Policy

Please refer to our Refund, Return & Exchange Policy for detailed information.

Facebook & Instagram

We utilize the Meta Pixel and other tools to understand customer activities. This integration helps in refining our marketing strategies on Facebook and Instagram. You have the option to disconnect this data from your Facebook account via your Off-Facebook Activity settings.

Email Newsletter Subscribers

Our newsletters are managed through a third-party provider. You have the freedom to unsubscribe at any moment or request the removal of your information by reaching out to us as outlined in this policy.

Children’s Privacy

Our services are not intended for individuals under the age of 18 unless parental consent is provided. We do not knowingly collect personal information from children under 18 without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us. We will take steps to delete such information from our records.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights regarding your personal information. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. You also have the right to opt-out of the sale of your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us directly through our contact us page